Photo Wedding Invitations - Policies
Copyrighted Material - We take copyrights seriously, and we will not print an image unless you have the express permission of the copyright holder. When you complete your order, you will have to indicate that you have this permission.
Printing Cut-off - Once you approve a final proof and paid your final balance (with final numbers), you have placed your order. If you call or email us and want to change your order, chances are that the printing process has already begun, and we cannot then change your order. This means that you will have to accept the order that you placed or look at paying for the correction. See the redo policies (not "reprint", "redo" policies) below.
This is why it is vital to take the time to make your choice and make sure you do not place your final confirming order if you are not yet able to firmly choose between one or more options. Because you are ordering a custom product, you must be willing to take responsibility for your decisions on the design. Once you approve a proof and have ordered the final number, we have been authorized to print the order and we will proceed.
Note that you can make changes after requesting a hard copy proof. This is because you have not finalized your order. Again, your order is finalized once you have given us confirmation that you have accepted a proof and would like a certain number printed.
Reprinting
There are actually a couple different policies that could be called "reprinting," so look through them all to see where your need is:
Reprinting?
This is where we mess up. It is limited to a very specific situation: Tthe proof you approved is not the proof we printed. For example, you approved proof-5, and we accidentally print proof-4 (the one before you asked us to change the time of the reception). Then it is our fault, and we will reprint them free of charge. Again, this is only when we print the wrong file, and it is very rare, but can happen.
What if I don't like the prints?
Note, this has never happened, but we have this policy. We give you every opportunity to see the quality of our product (with free samples and hard copy options), so there shouldn't be an excuse. We've never had a customer reject their order on quality reasons, but if you do wish to do so you can. We won't reprint it, because what you see is what we do, and the reprint would be the same. You can get a full refund once you mail back the complete order. We cannot and will not reimburse you for your lost time. Again, you had ample opportunity to see test prints. That said, we have never had an order returned, but with the thousands we do, it is bound to happen, so we have a policy.
Re-Doing?
This is where you made a mistake. Your times changed, you spelled your in-laws names wrong, you forgot to add an address, etc. This rarely happens, but most often because of a time change. The "point-of-no-return" (when the cards are already printed and you will have to pay for a re-do) is when you have given us a written approval (via email) on a proof that you have received (emailed or hard copy) -AND- you have paid your final balance. When those magical stars align, you have "locked-in" the designs and committed to the prints.
So what's a girl (though about 10% of our customers are the groom) to do? Well we are aware of the frustration and costs that this brings, so we do offer deeply discounted reprint rates. These rates are given on a case-by-case basis (we don't advertise them), but think of how deeply discounted "additional items" are for the same card, and you get the idea. Now you don't get free shipping again (due to the discounts), and that shipping is a flat $10 fee.
But It's not my fault, right?
Again, the way to tell is if the prints match the proofs you approved. It doesn't matter if there is a mis-spelled word you think we should have caught. We proof for the very reason that you bare you part of the responsibility of making this right. If you need changes and the proofs match the print, it is a "re-do," and you will have to pay some printing and shipping costs. If they don't match (and email records are the proof either way), then we messed up and will reprint.
Re-Ordering?
This is where you loved the cards, but you forgot about that other family group on your step-mother's side as well as the group you were involved in during college. You just need more. We have great news and okay news. The okay news is that you will have to pay a $5 shipping fee and order a minimum of 25 (of each card type). The great news is that we locked you in at the price bracket you were at. So if you were in the 300 price bracket, you still get that price.
Repeats?
This is where you are ordering a new card, but you are a recent repeat customer. This is for those who order a card, and need to order a new card within 9 months of paying for the first one. Think of Save-the-Date cards and Thank you Cards. You can order those (if you even want them) at the same times as a wedding invitation, but many people want to order them months before or after the invites.
Our policy is that the repeat order (if within 9 months) has the "Main Item" reduced by $0.20 per card. Additional items are the same price they always are (because they are already hugely discounted). That $0.20 is a savings of $20 per 100 main cards. Of course you save even more if you order everything at the same time, the first time.